Refunds and Returns Policy

Faulty Goods

We are confident in the quality of all our products at Hollybeck & HB at Lambley. In the unhappy event that your purchase is faulty please return it with its original packaging, along with proof of purchase within 28 days and a full refund will be given. After 28 days we can still provide a refund for faulty goods but only in the form of a credit to a gift card or a replacement item. Refunds for faulty goods will not be made without sight of the original item or items.

Unwanted Items

All customers are eligible for a refund, credit note or exchange within 28 days for an unwanted item provided they have the following;

1. Proof of purchase.
It is the responsibility of the customer to retain proof of purchase for refund eligibility. If there is no proof of purchase, at the discretion of a member of the management team a credit amount will be issued in a gift card format. This amount will be for the amount the item was purchased at or the amount it is currently on sale at if it has been reduced.

2. Returned item is in its original purchased condition.
All items returned must be in the original re-saleable condition as was when purchased. It is at the discretion of management to refuse any refund if an item is returned in any other condition as it was when purchased, this includes packaging. To be eligible for a full refund, the item must be returned in a re-saleable and unused condition. Credits will be valid for 12 months after issue. Please note proof of purchase in this circumstance’s is a full itemised receipt. All returns will be dealt with fairly; however, the decision of the management is final taking into consideration all the relevant circumstances. This does not affect your statutory rights.

Revised April 2020